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Frequently asked questions

Why are your prices so low compared to other printing companies?

Over the years we have been able to reduce our prices significantly, we have been able to do this by continually investing in the very latest technology and machinery. All our presses are of the very latest technology and have the quickest setup times available in the industry, we do not outsource our print like a good 70% of online printers, its all printed in our factory in the East Midlands on our presses.

All orders are what we call "batch printed" meaning that for example your a5 leaflet is planned up with upto 15 other A5 leaflets (different orders) on a large B1 sheet of paper, thus meaning we split all the set up costs between 16 customers passing a massive discount onto you.

What do I send you to print from?

Creating files for commercial print is not quite the same as just creating a file you are going to print on your desktop printer or copier, we have a full guide on "supplying artwork files" for whoever is creating your design. They really need to go through and understand this before you place your order. If design is not your cup of tea do not worry, we have a team of professional and qualified graphic designers in house who can take care of this for you.

Why doesnt my print match what I see on my monitor?

The reason why colours on a computer screen may look different from what you see in printed materials is because they use different ways to create colours. Computer screens use light to create colours by mixing red, green, and blue. In contrast, printed materials use ink and paper to make colours, and they use a different set of colours: cyan, magenta, yellow, and black.

Because of these differences, what you see on your screen may not look exactly the same when it's printed on paper. Other factors like the type of paper and how much light is around can also affect how colours appear on paper. To make things more complicated, every computer screen and printer can be a little different, so it's hard to get a perfect match between what you see on your screen and what you get on paper. This is why sometimes colours on a screen may not match what's in printed pictures.

I have got a file I want to print, but needs slight ammendments to it..

No problem, if you have a print ready file but need a slight amendment to it, say the phone number needs updating for example, please contact our customer services team and they will happily quote for the amendments once they have seen your file.

If I order, say x500 business cards, can i split my quantity (i.e. 2 x 250) between two names?

Unfortunately not. Your order occupies only one "slot" on a much larger sheet with other orders of the same type, So you can only have one file printed for each order.

When do I upload my print ready files?

Once you have paid for your order on our fully secure payment page you will be asked to upload your print ready files to our server (please make sure you have read through our 'supplying artwork files page' before uploading, we want your order to go through smoothly like 99.9% do.

Will I see a proof before you print my order?

Yes. The system we have in place for proofing your artwork online at the end of placing your order will show your file exactly as it will be printed. Here you also have control over editing your artwork to allow for bleed, borders and safe areas for print - to make sure your file looks just how you want before it is printed. Colours will obviously vary due to monitor settings compared to CMYK print (see the Q above "Why doesnt my print match what I see on my monitor?").

How long will it take to get my order?

We offer 3 different turnaround / despatch times, you simply choose which suits your deadline and budget on our pricing page;

Same day We despatch your order the very same day you order for delivery the following working day (monday to friday) between 8am and 6pm.

24hrs to despatch We despatch your order the day after you order (24hrs later) for delivery the following working day (monday to friday) between 8am and 6pm.

5 working days We despatch your order 5 working days after you order for delivery the following working day (monday to friday) between 8am and 6pm.

Please note: Our cut off for orders is 12pm, assuming we receive payment and print ready files before 12pm we count this day as your first day of production. If your order is received after 12pm then do not count this day as your first day of production. Our website is quite clever and the delivery date it shows you at the time of order takes into account our 12pm cut off time.

Our couriers will email you the day before your delivery letting you know that they will be delivering the following working day so please ensure someone is at your delivery address between 7am and 6pm to sign for your order (unfortunately for security reasons the couriers will not usually leave your parcel unsigned for).

Can I track my order?

Yes, when we despatch your order our couriers will usually email you with the delivery date and a tracking number / link, which you can click and view all your tracking information live on the couriers website.

Do you deliver outside the U.K Mainland / can you delivery quicker or can I collect my order ?

We charge a modest amount for our standard next day delivery no matter what size the order is, and also offer a Saturday pre 12pm delivery as well as various options for shipping outside the UK mainland - all of these options are available in the delivery service dropdown menu at checkout.

Unfortunately due to the delicate nature of some work we print (for trade printers) we do not offer a collection server.

Please note: We only deliver to a mainland U.K. address into our delivery charges, we do not deliver to Scottish Highlands, Ireland, Northern Ireland ,outside the U.K or to PO box addresses into this cost. If you require a delivery to any of these locations or a split delivery please choose the relevant delivery option on the checkout page..

What if I miss my delivery?

If nobody is available to sign for your order at the time our courier attempts delivery then a calling card is left by the courier, it will have a telephone number on it which you will need to call and rearrange delivery of your order directly with the courier (there is no need to contact us as the courier has your order at this stage and you will be best to liaise with them directly to arrange a suitable delivery time).

Can I cancel my order?

We run a very tight ship and all orders placed are processed literally within seconds of you ordering by our automated system, remember we can process over a thousand orders in a day so we have to be efficient and quick off the mark to guarantee our despatch times.

Unfortunately we cannot offer a refund so please ensure you are ready to place your order before hitting the "checkout button"!.

Why do I have to pay VAT?

V.A.T is usually zero rated on a leaflet/ flyer and is only chargeable on a leaflet/ flyer if it is used as admission, discount on admission or a product/service. V.A.T is also chargeable if the leaflet is designed to be written on, for example on a form or area of a leaflet to be completed. V.A.T is also chargeable if the leaflet is to be used as a postcard. A detailed description of V.A.T print rates is available from HM Revenue and Customs. Most other products on our website are vatable and will be charged so at the checkout. If you have placed an order which we feel should be subject to VAT we will contact you on receipt of your order to discuss.

Is your packaging branded?

No. Around 60% of our customers are "resellers" of print so all of our packing is plain and unbranded - there will be no mention of our company name on any labels or boxes whatsoever.

How do I pay for my order?

Payment is taken securely using an online payment portal with your Credit / Debit Card at the time of order however we can take payment by cheque/ bank transfer by prior arrangement. Please call our customer services team for further information, ordering online is by far the quickest way of ordering and other forms of payment can add time to your turnaround.

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  Order within HR MIN SECS and get your order by Wednesday 17th April