Terms and Conditions
Terms and Conditions of Sale
This webpage (along with the referenced documents) outlines the terms and conditions governing the sale of products ("Products") listed on our website www.cheapestprintonline.co.uk ("our site") to you. Please take the time to carefully read and understand these terms and conditions before placing any orders for Products from our site, particularly paying attention to the limitation of liability stated in paragraph 14 below. By ordering any of our Products, you acknowledge and agree to be bound by these terms and conditions.
If you wish to print a copy of these terms and conditions for future reference, you can do so by pressing ctrl + p.
1. ABOUT US
Dk associates Ltd, Glenborough Court, Glenfield, Leicester. LE3 8DZ. Company reg number 13262486
2. YOUR STATUS
2.1. By placing an order through our site, you warrant that:
2.2.1. You have the legal capacity to enter into binding contracts. 2.2.2. You are at least 18 years old.
2.3. If you are placing an order on behalf of a business, you warrant that you have the necessary authority from that business to place the order.
2.4. You agree to provide personal information about a third party only if you have obtained explicit consent to use it in relation to the Products you have ordered.
2.6. You have read and fully understood our ‘How to place your order' guide and our 'How to supply artwork' guide.
3. HOW THE CONTRACT IS ESTABLISHED BETWEEN YOU AND US
3.1. When you place an order, it constitutes an offer to purchase one or more Products from us. All orders are subject to our acceptance, which will be confirmed to you through an electronic notification at the conclusion of the ordering process (the "Order Confirmation"). We are unable to issue an Order Confirmation until the ordering process is complete. The contract between us ("Contract") will be formed only upon sending you the Order Confirmation. Once the Contract is in effect, its terms cannot be modified without our prior written consent.
3.2. Since all Products are either tailored to your specifications or personalised by you, you do not have the right to cancel the supply of any ordered Products. However, if you have mistakenly placed an order, please contact us promptly via email at firstname.lastname@example.org, stating your order number and reason you have misplaced your order. If your order has not yet been submitted for printing, we may, at our sole discretion, raise a credit note or allow you to cancel the order however this would be subject to a cancellation charge of £20.00 + 30% of the total order value which will be deducted from your refund.
3.3. Payment is required at the time you place an order with us. For further details regarding prices and payment, please refer to paragraph 12 below.
3.4. We reserve the right to cancel any orders placed without accompanying artwork after 90 days from the date of purchase without any refund.
3.5 We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
4. USE OF OUR DESIGNS
4.1. Our website, including all intellectual property rights associated with it (including text, images, template designs, trade names, and logos), is either owned by us or licensed to us. Subject to paragraph 4.2 below, you are permitted to use our website and the template designs solely for the purpose of creating Products and placing orders. However, such usage does not transfer ownership of any part of our website or our intellectual property rights to you. As outlined in paragraph 5.8, you will only possess ownership rights over Your Material and any customized elements of our template designs.
4.2. If you desire to utilize any of our template designs from our website for creating your Products, you will be required to pay the specified fee as advertised on our site. Upon payment, we will grant you a royalty-free, non-exclusive, perpetual, and non-transferable license, allowing you to use that specific template design in your advertising and marketing materials (such as van signage, posters, and stickers) as well as business stationery, strictly as part of a Product. It is essential to note that you are prohibited from using the template design on any Product intended for sale or resale by you.
5. MATERIAL AND INFORMATION PROVIDED BY YOU
5.1. Whenever you utilize a feature on our website that allows you to upload material ("Your Material"), it is important to adhere to the content standards outlined in paragraphs 5.2 and 5.3 below ("Content Standards"). Failure to comply with these standards may result in your obligation to indemnify us for any losses, damages, claims, and expenses incurred as a result of the breach.
5.2. Your Material must:
5.2.1. Be accurate when stating facts. 5.2.2. Represent genuinely held opinions when expressing personal viewpoints. 5.2.3. Comply with the applicable laws in England and Wales and any other country from which it is uploaded. 5.3. Your Material must not: 5.3.1. Defame or harm the reputation of any individual. 5.3.2. Contain obscene, offensive, hateful, or inflammatory content. 5.3.3. Promote sexually explicit material.5.3.4. Encourage or incite violence. 5.3.5. Facilitate discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age. 5.3.6. Infringe upon the intellectual property rights of any third party. We reserve the right to disclose your identity to any third party claiming infringement of their intellectual property rights. 5.3.7. Be likely to deceive or mislead any person. 5.3.8. Violate any legal duty owed to a third party, such as contractual obligations or obligations of confidentiality. 5.3.9. Promote illegal activities. 5.3.10. Be in contempt of court. 5.3.11. Threaten, abuse, invade privacy, or cause annoyance, inconvenience, or unnecessary distress to any person. 5.3.12. Harass, upset, embarrass, alarm, or annoy any other person. 5.3.13. Impersonate any person or misrepresent your identity or affiliation with any person. 5.3.14. Advocate, promote, incite, or assist in any unlawful or criminal activities, including but not limited to copyright infringement or computer misuse. 5.3.15. Contain statements that directly or indirectly encourage or induce acts of terrorism, as perceived by the public. 5.4. We reserve the right to remove any of Your Material that, in our opinion, fails to comply with the Content Standards. In such cases, you will receive a full refund for any orders that we do not fulfill. 5.5. In addition to adhering to the Content Standards, you acknowledge that uploading Your Material onto our website is done at your own risk. It is your responsibility to retain a copy of the uploaded material, as we exclude all liability for any loss or damage incurred during or after the uploading process. 5.6. Failure to follow the preparatory instructions provided on our website for uploading Your Material may result in poor-quality Products. We advise you to carefully review these instructions. We cannot be held responsible for subpar Products resulting from failure to follow the instructions. Furthermore, please refer to paragraph 6 below regarding Product.
5.8. These terms and conditions do not transfer ownership of Your Material or any personalization of our template designs to us or any third party. You retain full ownership of Your Material and any personalization created through our site. As stated in paragraph 4, we maintain ownership of our site and all intellectual property rights associated with it, including our template designs.
6.1. Before producing the Products, we provide you with an electronic proof of the Product for your approval, either by displaying a proof onscreen during the ordering process or by emailing a PDF file. It is your responsibility to review and approve these proofs. Once you have approved the proof, the Products cannot be changed or cancelled. We will not be held liable for any errors in the proof that you discover after approval.
6.2. These terms and conditions do not exclude, limit, or affect your statutory rights.
6.3. If you do not use our online uploader and proofing system your order may be delayed without notice.
6.4. Our turnaround times are all estimated and are based on approval of artwork / design being approved before our 12pm cut off, proofs approved after 12pm will mean the clock starts on your turnaround the following working day.
7. AVAILABILITY AND DELIVERY
7.1. Unless there are exceptional circumstances, we will dispatch your Products for delivery according to the chosen delivery service during the ordering process. All delivery dates are estimated and due to the manufacturing process cannot be guaranteed.
7.2a. The dispatch timescales for your Products depend on the type of Products ordered. Please refer to our site for the current estimated dispatch timescales for each Product type. We use DPD , royal mail and Translink as our delivery providers, and most Products are sent on a Next Day Service, except for certain areas (Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley, and Aberdeen) where delivery takes Two Days. Please note that the turnaround dates provided are estimates and cannot be guaranteed. When agreeing to our terms and conditions you are agreeing to our third party couriers terms and conditions.
7.2b. Delivery to Inverness, Highlands, Republic of Ireland, Northern Ireland, Isle of Man, Isle of Wight, Paisley, and Aberdeen are subject to an additional delivery fee. Please contact us for a quote prior to ordering via our website. If you order online without contacting us for a quote first, we will prepare your order for you to arrange collection (Ex-works). Alternatively, we can provide a quote for a courier service, which, at the time of writing, is approximately £40 for up to 10kg, with an additional £2 per kg thereafter.
7.3. An individual part refers to a standalone product that may be sold in packages (e.g., in a set of 1000 letterheads, each letterhead is considered an individual part). While we make every effort to deliver all parts in one package, there may be instances where separate deliveries are necessary. In such cases, these may be chargeable, please email before placing your order for details.
7.4. Working days are Monday to Friday, excluding UK Bank Holidays.
7.5. All Products require someone to accept delivery. If a person other than the intended recipient accepts for the Product and it is not subsequently delivered to the intended recipient, we hold no liability as long as the Product was delivered to the address provided in your order.
7.6. Delivery is considered complete once the Products have been unloaded at the designated delivery address provided in your order.
7.7. In cases of delivery delays due to exceptional circumstances or a Force Majeure Event (as described in paragraph 19), we will process the delivery as soon as reasonably possible and keep you informed via email. We bear no liability in such circumstances.
7.8. If delivery is not possible due to incorrect delivery address details provided by you, our delivery service will return the Products to us. We will hold them for 5 working days. A charge will be applicable for redelivering the Products to the correct address. If you fail to contact us regarding the redelivery within 5 working days, we may choose to recycle the Products, and if you still require them, you will need to place a new order.
7.9 Any request for a change of delivery address must be submitted to us in writing, along with the order number, new delivery address, contact name, and phone number. We will review the request and, at our sole discretion, determine whether it is feasible to change the delivery address for the order. Please be aware that due to the high volume and rapid processing of orders, it may not always be possible to accommodate a change in the delivery address. In the event that we are unable to change the delivery address, the order will be delivered to the address originally provided by you, as indicated on your order confirmation.
7.9a If your order consists of products with different turnarounds we will despatch all products together on the latest turnaround as all orders will be despatched as complete orders.
8.1. If there is a failure on our part to deliver the Products, you must notify us within 7 days from the date of dispatch. This will allow us to investigate the issue and take appropriate action. You can notify us by emailing ; email@example.com.
8.2. The earliest date we can make a claim against DPD for non-delivery is 15 working days from the date of dispatch. We cannot process a reprint or refund before this time.
9.1. We will make all reasonable efforts to deliver the correct quantity of Products that you have ordered. However, you acknowledge that variations in quantities are inherent within the printing industry.
9.2. Our liability regarding shortages is as follows:
We will pro rata a refund / reprint (at our discretion) on shortages of more than 10%
9.3. All refunds or reprints will be issued within 7 working days from the date of notification of an incorrect quantity.
9.4. You may keep any overages (extra quantities) at no additional cost.
10.1. The images of Products and template designs on our site are provided for illustrative purposes only.
10.2. You acknowledge that variations in colours are inherent within the printing process for submitted files. Furthermore, due to differences in computer hardware, we cannot guarantee that the colours of the Products will exactly match what is displayed on your computer screen during the ordering process.
10.3. Whilst we will always endeavour to keep colours consistent, we cannot be held responsible or liable for colour variances on printed orders, regardless of when they were printed. However, if you are not satisfied with the Product you have received, we may, at our discretion, offer a reprint or a refund. Please contact us by email at firstname.lastname@example.org to discuss this further.
10.4. For folded leaflets and/or booklets, our tolerance for alignment is 1.5mm – 2mm from the fold line as marked on your proof. When we fold a printed job, it is common for the paper to crack along the fold due to the nature of coated paper stocks, we do offer a crease and fold service at extra cost if you feel the cracking could be an issue, this can help the cracking in most instances but cannot be guaranteed, for a guarantee against cracking we advise a opting for laminate finish to your product.
10.5. Products may have a trimming tolerance of 1mm – 2mm off centre, this tolerance is inherent within the printing industry.
10.6. The packaging of your Products may differ from what is shown in images on our site.
10.7 Borders – we recommend that you do not use borders in your design, as they may be uneven or missing on the finial prints.
10.8 Paper types and marking – Whilst we always do our upmost to avoid it, some paper types such as Silk finish can be susceptible to marking, this is inherent in the printing industry and we do recommend opting for a laminate finish to avoid such marking.
10.9 Paper is a natural material supplied by paper mills in batches. Therefore, there can be weight, thickness, shade and feel variations between batches, resulting in a paper up to 15gsm heavier or lighter. We may also buy our paper from different merchants, which can sometimes lead to variations in our paper stock.
10.10 Occasionally, the paper you request for your prints goes out of stock. Instead of delaying your order, we may print your order on the nearest paper we have in stock, this may mean we substitute gloss paper for silk, or upgrade the paper weight and print your work on the next weight up. This is a standard procedure in the printing industry, and we will not charge you extra.
10.11 The company shall not be held responsible for any issues arising from the printing of artwork supplied at a resolution below 300 DPI. This includes, but is not limited to, print quality, clarity, sharpness, and overall visual appearance of the printed materials.
11. RISK AND TITLE
11.1. The risk of loss or damage to the Products passes to you upon delivery.
11.2. Ownership of the Products is transferred to you upon delivery.
12. PRICE AND PAYMENT
12.1. The price of the Products will be as stated on our site, except in cases of obvious errors. While we strive to ensure the accuracy of product prices, it is possible that some Products on our site may be incorrectly priced. If we discover a pricing error for the Products you have ordered, we will inform you of the error and give you the option to proceed with the purchase at the correct price or cancel your order. We will not process your order until we receive your instructions. If we cannot reach you using the contact details provided, we will consider the order cancelled and notify you. In cases where a pricing error is obvious and could have reasonably been recognised by you as a mispricing, we may cancel the supply of the Products and refund any amounts you have paid.
12.2. The prices listed on our site do not include VAT (Booklets, leaflets and menus are ZERO rated for VAT), delivery costs are included on basic set products available to purchase online. VAT will be added to the total amount due if applicable, as specified in the "basket" section of the order process.
12.3. Prices are subject to change at any time, but such changes will not affect orders for which we have already sent you an Order Confirmation.
12.4. You can make payment for the Products using any debit or credit card or bank transfer , we recommend that urgent orders are paid by card via our online ordering system as a bank transferred payment will usually add a 24 hour delay to your chosen dispatch date, this gives time for the bank transfer to clear and be checked.
13. COMPLAINTS POLICY
13.1. If you feel you are unhappy with your order, you must notify us by email at email@example.com within 7 days from the date of dispatch. All complaints must be dealt with in writing and will not be discussed over the phone.
13.2. If you believe that a Product is defective, we may request that you return the product for our examination.
13.3. Our liability for misprints is as follows:
No credit awarded
Refund based on pro rata basis
Defective products replaced
Misprints upto 5%
Misprints from 6% - 20%
Misprints 21% and over
Misprints upto 10%
Misprints from 11% - 20%
Misprints 21% and over
1001 - 5000
Misprints upto 10%
Misprints from 11% - 20%
Misprints 21% and over
Misprints upto 10%
Misprints from 11% - 20%
Misprints 21% and over
13.4. Replacement print runs may be printed on a different machine to that of the initial run so may not match 100%.
13.5. Complaints Procedure
Complete our complaints form. You will need to include copies of your product (usually 5 depending on the quantity ordered, if you had ordered less than 5 please discuss via email. Please complete and sign the form, we require an actual ‘wet’ signature and samples of the product back before we can enter into any discussion of the complaint.
Post the form and samples back to us, we recommend using a signed for service so you can track the delivery back to us.
Within 1-3 working days of receipt of the completed complaint form and samples of your product we will look into your complaint and email you back with our findings / offer to resolve. See paragraphs 13.3 for quality issues and paragraph 9 for quantity issues. Our decision via email is final and is not negotiable.
If we are offering a reprint it will be despatched within 7 working days, If we are offering a refund this will be made within 14 working days.
14. OUR LIABILITY
14.1 Subject to paragraph 14.2 below, our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs). 14.2. We do not exclude or limit in any way our liability: 14.2.1. for death or personal injury caused by our negligence; 14.2.2. under section 2(3) of the Consumer Protection Act 1987; 14.2.3. for fraud or fraudulent misrepresentation; or 14.2.4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 14.3. Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for: 14.3.1. any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or 14.3.2. any indirect or consequential loss or damage of any kind however arising, even if foreseeable. 14.4. Except as expressly stated in these terms and conditions, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
15.1. If you have any claims for damage, shortages, or non-delivery of Products, you must notify us by email at firstname.lastname@example.org within 7 days from the date of dispatch..
16. WRITTEN COMMUNICATIONS
Chargebacks – If you are unhappy with your order you will need to follow our complaints procedure outlined in these terms, should you do a chargeback on your order we will ; Charge you a £15.00 chargeback fee which we are charged from our bank, along with an admin fee of £70.00 + any interest until the full order total is paid back to us in full. Please be aware that making a false statement on a chargeback is Bank fraud and we will take legal action against such chargebacks.
18. TRANSFER OF RIGHTS AND OBLIGATIONS
18.1. The Contract is binding on you and us, as well as on our respective successors and assigns.
18.2. You are not permitted to transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
18.3. We reserve the right to transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
19. EVENTS OUTSIDE OUR CONTROL
19.1. We will not be held liable or responsible for any failure to perform or delay in the performance of our obligations under a Contract if it is caused by events beyond our reasonable control, referred to as a "Force Majeure Event."
19.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident that is beyond our reasonable control, including (but not limited to) the following:
19.2.1. Strikes, lock-outs, or other industrial action;
19.2.2. Civil commotion, riot, invasion, terrorist attack, or the threat of terrorist attack, war (declared or not) or the threat or preparation for war;
19.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster;
19.2.4. Inability to use railways, shipping, aircraft, motor transport, or other means of public or private transport;
19.2.5. Inability to use public or private telecommunications networks; and
19.2.6. Acts, decrees, legislation, regulations, or restrictions imposed by any government.
19.2.7. Any staff shortages caused by sickness or any other related staff absence .
19.3. If a Force Majeure Event occurs, our performance under the Contract will be suspended for the duration of the event, and we will be granted an extension of time to perform our obligations. We will make reasonable efforts to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Event.
20. FORCE MAJEURE
20.1. If, at any time during the term of a Contract, we do not insist upon strict performance of any of your obligations under the Contract or these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled, it does not constitute a waiver of such rights or remedies, nor does it release you from your obligation to comply with those obligations.
20.2. Any waiver by us of a default on your part does not constitute a waiver of any subsequent default.
20.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated as a waiver and communicated to you in writing in accordance with paragraph 17 above.
If any of these terms and conditions or any provisions of a Contract are determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, that term, condition, or provision will be severed to that extent from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
22. ENTIRE AGREEMENT
22.1. These terms and conditions, along with any documents expressly referred to in them, constitute the entire agreement between us relating to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or written.
22.2. Both parties acknowledge that, in entering into a Contract, neither party has relied on any representation, undertaking, or promise made by the other party or implied from any statements or writings exchanged during the negotiations leading up to the Contract, except as expressly stated in these terms and conditions.
22.3. Neither party shall have any remedy in respect of any untrue statement made by the other party, whether orally or in writing, prior to the date of the Contract, except where such untrue statement was made fraudulently. The sole remedy for a party in such cases shall be for breach of contract as provided in these terms and conditions.
23. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
23.1. We reserve the right to revise and modify these terms and conditions at any time.
23.2. The terms and conditions that are in effect at the time you place an order for Products will apply to your order, unless any changes to those policies or terms and conditions are required by law or governmental authority (in which case the changes will apply to previously placed orders), or if we notify you of the changes to those policies or terms and conditions before sending you the Order Confirmation (in which case we will assume that you have accepted the changes unless you notify us otherwise within seven working days of receiving the Products).
24. THIRD PARTY RIGHTS
The Contract is a legally binding agreement between you and us. No other person or party has the right to enforce any of the terms of the Contract.
25. LAW AND JURISDICTION
Contracts for the purchase of Products through our site are governed by the laws of England and Wales. Any dispute arising from or relating to such Contracts will be subject to the exclusive jurisdiction of the courts of England and Wales.
26. CALL RECORDING
At Cheapestprintonline, we strive to provide a consistently professional level of service. For training, quality assurance, and monitoring purposes, we may record calls. At the beginning of each call, you will be informed that the call may be recorded. If you do not wish to have your call recorded, please inform us, and we will either remove the recording from our records or find an alternative means of communication with you.
27. ELECTION MATERIALS
27.1 The Political Parties, Elections and Referendums Act 2000 sets out regulations regarding the inclusion of imprints on printed election materials. Both printers and individuals purchasing printed materials for use in elections must comply with these rules.
27.2 Election materials refer to published materials such as leaflets and advertisements that are intended to influence voters in favour of or against a political party or a specific category of candidates in relevant elections.
27.3 Relevant elections include Scottish Parliamentary elections, National Assembly of Wales elections, UK Parliamentary general elections, and European Parliamentary elections.
27.4 Imprints are information added to election materials to indicate the responsible parties involved in their production and publication. They promote transparency in campaign activities.
27.5 An imprint should include the name and address of the printer, the promoter, and any other person on behalf of whom the material is being published (if they are not the promoter). The promoter is the individual or organization responsible for publishing the material. If the promoter is acting on behalf of a group or organization, the group or organization's name and address must be included.
An example imprint could be as follows: Printed by cheapestprintonline.co.uk, Glenborough Court, Glenfield, Leicester. LE3 8DZ, On Behalf of "Individual or Party being promoted, Their Address" (if the promoter is different from the party or individual being promoted)
27.6 The imprint must be clear and visible. For single-sided documents, the imprint should be placed on the face of the document. For multi-sided documents, it should appear on the first or last page.
27.7 As the person submitting the artwork, it is your responsibility to ensure that your election materials contain the appropriate imprint. We reserve the right to reject materials that we deem to have failed to comply with the above conditions.
27.8 For additional information and guidance, please visit the Electoral Commission website at https://www.electoralcommission.org.uk/ or contact them by phone at 0333 103 1928.